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There are times when even The Computer Monkey needs computer support. I began using Microsoft 365 Business last year and it has been one of the best decisions I have made for improved productivity and work flow. The integration with an existing website domain for email can be a little complicated especially if you are not that familiar with MX records and behind-the-scenes website functions — of which I know a lot more than the average bear, but that’s about it. There have been a few times that I have had to contact Microsoft 365 Business Admin support and the service has been outstanding. The process to submit a request for them to call me is simple and well integrated with the product. I was even able to upload screenshots or other documentation of the issue so that they had clear information about the problem before they called me back, typically within a few minutes. The support people I spoke with were very knowledgeable and were able to resolve my issue quickly and completely.
I often have to work with support staff on behalf of my customers if it is an issue that must involve a manufacturer due to warranty etc. One of my pet peeves is when I submit detailed information in an email or chat window and the response that comes back makes it very clear that they have not really read the information I have given (after the obligatory auto-response that they received my email and will respond within 24 hours). With Microsoft 365 Business Admin support that annoying experience has not occurred. The Computer Monkey is not a big enough fish to be a reseller for Microsoft so this post is not self serving. I make it a practice to provide and extol excellent service and Microsoft definitely gets it right here.